FAQs
As you browse the internet, there are general questions often tagged frequently asked questions that are meant to guide you to explore the website and in this case, these questions will help you explore and understand Uniplatz.eu effectively. The following are a list of common questions asked by our customers. Please note these are just general questions regarding the policies we follow. If your question is not in the FAQ section, please do not hesitate to contact us from Customer Service.
Payments
Q....What should I do to discard the product?
A. We don't know about your country's garbage system; but generally discarding of our physical products is based on your own discretion.
Q. What payment options do I have on your website?
A. We offer the following payment options.
Credit Cards / Debit card
Paypal
Please see Payment Methods page for more information.
Q. Will the name UNIPLATZ sex toys reflect on my bank or card statement?
A. No.
The name that will show on your bank or card statement for any purchases you make with us will instead be our company code which is NOT recognized as UNIPLAT.
Q. How secure is my transaction?
A. Security and customer privacy are the most important standards that we strive to uphold all the time. Shopping with us is 100% safe and secure.
Q. Why am I not able to use my cards on your site?
A. There could be several reasons for this; Read following information very carefully as this is very important to make a successful payment.
● In some occasions your Credit Card issuer may have set your credit limits too low by default.
You should contact your bank to inform about your credit limit in case of a declined payment after you have verified that your Credit Card is registered for 3D security.
● You should allow third party cookies and third party redirections for your browsers as this is a mandatory requirement for these transactions to be processed.
● Technical failures are unfortunately inherent to Credit card.
We recommend that you attempt to make a payment several times, use a different card if possible, or try one of our alternative payment options.
Order
Q. How do I cancel any order?
A. Please contact us, within 24 hours of order
If you want to cancel your order leave us a mail at UNIPLAT@INBOX.EU with your order ID or make a call to us on our customer care line.
Q. When will be Out of Stock products restock?
A. Between 2-4 weeks.
Q. Can you ping me when Out of Stock will be restocked?
A. Sure.
We will ping you whenever our Out Of Stock products will be in stock again. Kindly leave your email address and check your email address regularly to check our latest updates.
Delivery
Q. How much time does it take for an order to arrive?
A. All products are shipped within 2 working days after we receive your payment.
The delivery time depends on the courier your shipment is being sent with.
For all delivery products, you shall receive your product within 3-5 business days.
Please see Delivery page for more information.
Q. Can I track my products after ordering from your website?
A. Yes.
A Tracking number will be sent to your registered email address as soon as your order is sent
Q. Will my order arrive in a discreet and private manner?
A. Yes.
We ship very discreetly.
We take your privacy very seriously.
All your purchased products shall arrive in discreet packages without any sign of adult related content.
Q. Can I pick my order myself?
A. Yes
You can pick up your parcel by yourself.
Privacy
Q. Will my billing details reveal any information about your website?
A.
No.
Q. Will the outer packaging reveal any information about its content?
A. All your purchased products shall arrive in discreet packages without any sign of adult related content.
Please see Delivery page, you can check our Discreet Packaging
Q. What do you do with my email address?
A.
We use just for your order!
Your e-mail address is absolute safe with us. We used your email-address just to process your order and inform you our latest products.